Appointments

Appointments can be booked in by person, telephone or online via Patient access Online services

The Jalal practice team includes nurses, pharmacists, doctors, and helpers. Our reception team helps you see the right person. Tell us your problem when you call.

We aim to provide appointments with your chosen clinician depending on the nature of your problem. However if this is not available on the day of call we will always signpost you to alternative services available. 

Urgent Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• Use our appointment request form, Monday to Friday from 8am. We will respond within 4 hours during opening times

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Or please ring 0161 271 3170

Routine appointments

To request a routine appointment in the next 7 days:

• use our appointment request form, Monday to Friday 8am. We will respond within 48 hours during opening times

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Appointments can be cancelled by emailing the surgery on jalal.practice@nhs.net or by telephone on 0161 271 3170.

Home Visits

We want patients to visit the surgery where we have all the right tools, but we know it’s not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You can ask for a home visit if you can’t leave your house or are too sick to come in. The doctor will decide if you need a visit and how quickly. Be ready to give details about your problem. Someone from the practice will call you.

Northern Care Alliance launches a two-hour urgent community response service in Oldham

Call 0161 770 6771 to reach the NCA 2 hrs response team. You can also ask your doctor, NHS111, or carer to help you contact them.

DNA’s – Did not attend

The Jalal practice prides itself on providing our patients with good and rapid access to appointments.

Over the last few months it has been noted that a proportion of patients are booking appointments but not attending.

Most patients keep their appointments, but some do not attend (DNA). Missing three appointments without notice will result in removal from the practice list after two warnings. This helps us serve all patients better. Parents receive warnings for children. Please help us reduce DNAs.

How to manage your appointment.

• When you book your appointment please make it on a day and time that you will be able to attend.
• Make a note of the date and time in your diary, calendar, or somewhere.
• If you are held up or unable to attend then phone and cancel or re-book the appointment.

We offer a text message reminder service. Please provide an up to date mobile number.