DNA’s – Did not attend

The Jalal practice prides itself on providing our patients with good and rapid access to appointments.

Over the last few months it has been noted that a proportion of patients are booking appointments but not attending.

The vast majority of patients are excellent at keeping their appointments. However there is a significant minority of patients that do not attend (DNA). With this in mind consistent non-attendance of appointments will result in patients being removed from the practice list. The practice will not be able to help all our patients if we have to lose a lot of time with missed appointments from the patients. If patients Do Not Attend an appointment at the practice without reason or warning three times, they will initially receive a first warning via letter, email or text message. If they DNA again a further notification will be issued and will result in removal from the practice register. Parents get the warning letter for dependent children. Please help us to reduce the DNA’s.