GP Patient Survey

Practice Survey Reporting

Quote / Testimonial:
You can view our latest Department Of Health GP survey results by visiting:

Patient Experience (gp-patient.co.uk)

Our latest responses are as follows:

89% of patients find it easy to get through to the practice by phone. (Local average – 71% and National average – 70%)

98% of patients find the receptionists helpful. (Local average – 90% and National average – 90%)

91% of patients are satisfied with our practice. (Local average – 67% and National average – 66%)

89% of patients describe their experience of making an appointment as good. (Local average – 69% and National Average – 69%)

92% of patients were satisfied with the type of appointment they were offered. (Local average – 72% and National average – 74%)

88% of patients were offered a choice of appointment when they last tried to make a GP appointment. (Local average: 64% and National average: 62%)

97% of patients say the healthcare professional they saw or spoke to was good at giving them enough time during their last GP appointment. (Local average – 85% and National average – 87%)

98% of patients say the healthcare professional they saw or spoke to was good at listening to them during their last GP appointment. (Local average – 87% and National average – 89%)

98% of patients say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last GP appointment. (Local average – 85% and National average – 87%)

100% of patients had confidence and trust in the healthcare professional they saw or spoke to during their last GP appointment. (Local average – 94% and National average – 96%)

96% of patients felt the healthcare professional recognised or understood any mental health needs during their last GP appointment. (Local average – 83% and National average 87%)

99% of patients who felt their needs were met during their last GP appointment. (Local average – 93% and National average – 95%)

95% of patients describe their overall experience of our practice as good. (Local average – 82% and National average – 84%)